Thank you for using Pokett. This Refund Policy explains our policy regarding refunds for purchases made through the Pokett application and website (collectively referred to as the “Service”). By using the Service, you agree to abide by this Refund Policy.

1. Subscription Refunds

1.1. Free Trial: We offer a free trial period for new subscribers to try out the Service before committing to a paid subscription. During the free trial period, you will not be charged, and you can cancel your subscription at any time without incurring any charges.

1.2. Paid Subscriptions: If you choose to purchase a paid subscription to the Service, you may cancel your subscription at any time. However, refunds for paid subscriptions are subject to the following conditions:

Monthly Subscriptions: For monthly subscription plans, you may request a refund within 30 days of the initial purchase date.

Annual Subscriptions: For annual subscription plans, you may request a refund within 30 days of the initial purchase date.

2. Refund Process

2.1. To request a refund, please contact us at [email protected] and provide your name, email address, and reason for the refund request.

2.2. Refund requests will be processed within a reasonable timeframe, typically within 7-10 business days.

3. Eligibility for Refunds

3.1. Unused Subscription: To be eligible for a refund, your subscription must be unused, and you must not have accessed or used any paid features or services during the refund period.

3.2. No Partial Refunds: We do not offer partial refunds for unused portions of subscription periods.

4. Refund Exceptions

4.1. Technical Issues: If you experience technical issues or difficulties with the Service, please contact us for assistance before requesting a refund. We will make every effort to resolve any issues promptly and to your satisfaction.

4.2. Unauthorized Purchases: If you believe that a purchase was made without your authorization, please contact us immediately to investigate the matter.

5. Contact Us

If you have any questions or concerns about this Refund Policy, please contact us at [email protected].